Effective Date: 1 September 2024
Thank you for shopping at ZacShop! We are committed to providing our
customers with quality software products and excellent service. If you
are not completely satisfied with your purchase, please read our refund
policy below.
1. Overview
At ZacShop, we understand that software purchases are significant
investments. We strive to ensure that you are fully satisfied with your
purchase. Our refund policy is designed to provide you with a clear
understanding of your options should the need for a refund arise.
2. Eligibility for Refunds
Digital Products: All sales of digital software products are final.
Due to the nature of digital downloads and software licenses, we cannot
accept returns or provide refunds after the product has been delivered.
Defective Products: If you experience technical
issues with a product that was not resolved by the provided support,
please contact our customer service team. We may require you to provide
proof of the issue to process a replacement or refund.
Licensing Issues: If a product key does not work or
is deemed invalid, please reach out within 14 days of your purchase for
assistance. In some cases, we may offer a refund at our discretion
after verifying the issue.
3. How to Request a Refund
If your purchase falls under our refund eligibility criteria, please follow these steps to request a refund:
Contact Us: Please reach out to our customer support team at support@ZacShop.store within 14 days of the purchase date. Include your order number, details about the issue, and any other relevant information.
Review Process: Our team will review your request and may contact you for additional information.
Resolution: If your refund request is approved, we
will process your refund to the original payment method used for the
purchase. Please allow 5-7 business days for the transaction to reflect
in your account.
4. Non-Refundable Products
Gift cards, subscriptions, and any products marked as
“non-refundable” on their respective product pages are not eligible for
refunds.
5. Contact Information
For any questions, concerns, or to initiate a refund request, please contact us:
Email: support@ZacShop.store
Website: https://ZacShop.store
6. Policy Changes
ZacShop reserves the right to modify this refund policy at any time.
Any changes will be effective immediately upon posting on this page. We
encourage you to review our refund policy periodically.
Thank you for choosing us! We appreciate your business and strive to ensure a satisfactory shopping experience.
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